VA After Hours Symptom Based Nurse Line

Answered Monday-Friday from 4:00 pm to 8:00 am, holidays and weekends

866-687-7382 or toll free number 1-866-414-5058 ext 1100.

 

Rochester VA Clinic Telephone System

The Rochester VA Clinic strives to provide the best customer service to veterans. The reason for this change is to ensure your phone call is answered by a live person. This change will allow the staff in the clinic to provide care to you without interruption of the phone. Please continue to call the clinic number and your call will be answered by a live person in the Minneapolis and Community Based Clinics Call Center. Please call if you would like to:

  • Schedule or cancel an appointment

  • Talk to a nurse about medical needs

  • Talk to a staff member who is part of your PACT

  • Talk to a pharmacist about medication questions

  • Would like information from your medical record or would like a form completed

  • If you are sick and need to see your provider

 

You will be given the following options:

      Press 1     To refill a medication or speak with a pharmacist

      Press 2     If you would like to cancel an upcoming appointment

      Press 3     If you need a form filled out by your provider or copies from your Medical record

      Press 4     To schedule an appointment, talk to a nurse and all other calls

 

         If you are calling from a rotary phone, your call will be answered after all of the menu options are provided.

 

The phone system will be staffed by VA staff trained to help answer your questions and help assist you with coordinating your health care needs. Some of the employees work in Minneapolis; all employees have the ability to help you coordinate your care.  The Call Center will take your calls Monday-Friday from 7:30 am until 5:45 pm, excluding most holidays.

 

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